Frequently asked questions
Questions, answered plainly
If your question is not here, ask us. For questions about a specific service, see the FAQ section on eachservice page.
Contacting MedStar
How do I contact MedStar?
You can WhatsApp us, call us, email us or use the enquiry form on our contact page. Choose whichever feels safest and most comfortable for you.
What should I say in my first message?
As little as you like. "I would like to speak to someone" is enough. You do not need to share medical details in writing; a clinician will ask what they need to know during a consultation.
Where are the clinics located?
Our walk-in clinic is in Cape Town. We also support women in other parts of South Africa where we do not have a clinic. Our clinics page shows the clinic address and lists the areas we support.
How do I find my nearest MedStar clinic?
See our clinics page, or message us with your town or suburb. We will tell you whether our clinic is within reach or how we can support you where you are.
Consultations and assessment
How does a consultation work?
A consultation is a private conversation with a healthcare professional, in person or by phone or video. They ask about your situation and your health, explain the options open to you, and answer your questions. It does not commit you to anything.
What happens during an assessment?
The clinician establishes how far along the pregnancy is, usually from the date of your last period and, where clinically needed, a scan or examination. They also ask about your medical history and any medicines you take, so that any care offered is appropriate for you.
Can a website or questionnaire tell me if I am eligible for treatment?
No. Eligibility is a clinical judgement that depends on an assessment by a healthcare professional. We do not use automated tools to decide who can be treated.
Do I have to give a reason for wanting a termination?
In the first 12 weeks of pregnancy, South African law allows a termination at the request of the woman, without her having to give a reason. Different conditions apply later in pregnancy.
Abortion care
What is a medical abortion?
A medical abortion uses medication, rather than a procedure, to end a pregnancy. Whether it is suitable depends on how far along the pregnancy is and on your health, which a clinician assesses with you.
What is a surgical abortion?
A surgical abortion is a procedure carried out by a trained healthcare professional in a clinical setting. The approach depends on the duration of the pregnancy, and your clinician explains what it involves before you consent.
What is a telehealth abortion consultation?
It is a consultation with a healthcare professional by phone or video instead of in person. The clinician decides, with you, whether remote care is clinically appropriate or whether you need to attend a clinic.
Is abortion legal in South Africa?
Yes. Termination of pregnancy is legal under the Choice on Termination of Pregnancy Act 92 of 1996, which sets out the conditions that apply at different stages of pregnancy.
Aftercare and follow-up
What happens after treatment?
You are given instructions specific to you: what to expect, how to look after yourself, and the signs that mean you should get in touch. You are also told how to reach us with questions.
What follow-up care is available?
Follow-up checks that treatment is complete and that you are recovering well. It is also an opportunity to ask questions and, if you wish, to discuss contraception.
What should I do if I am worried after an abortion?
Contact a healthcare professional. If it feels like an emergency — for example very heavy bleeding, severe pain or fainting — call 112 from a mobile phone or 10177 for an ambulance, or go to your nearest emergency unit.
Privacy and confidentiality
Is my information confidential?
Yes. South African law provides that the identity of a woman who has requested or obtained a termination of pregnancy must remain confidential unless she chooses to disclose it. Health information also has special protection under the Protection of Personal Information Act.
Does anyone else need to give permission?
No. Only the informed consent of the pregnant woman is required. If you are under 18, a clinician must advise you to talk to a parent, guardian, family member or friend, but care may not be refused because you choose not to.
What happens to the details I enter on your enquiry form?
Nothing is stored on this website. The form simply prepares a message and opens WhatsApp or your email app on your own device, where you decide whether to send it. Our privacy notice explains this in full.
How can I leave this website quickly?
Use the "Quick exit" button at the top of every page. It immediately replaces this site with a neutral page. It does not clear your browser history, so consider using a private browsing window as well.
Costs
How much does treatment cost?
Fees depend on the assessment and on the care you need, so we do not publish a single price. Ask us and we will tell you the full cost before you agree to anything.
Speak to us in confidence
Still have a question? Ask us.
You can ask anything, and you do not have to give your full name.
